Employee Engagement – Making Internal Customer Happier

Abstract

This paper empirically analysed Employee Engagement in the NBFC’s located in the Districts of Chennai, Kancheepuram and Thiruvallur of Tamilnadu, India, by considering the three dimensions such as, Vigor, Absorption and Dedication. The respondents for the study were 321 employees employed with different NBFC’s located in the Districts of Chennai, Kancheepuram and Thiruvallur of Tamilnadu, India. The result of the study showed that there are more respondents with High level of Employee Engagement and in the Dimensions of Employee Engagement, more respondents have Low level of Vigor; and Moderate level of Dedication and Absorption.