Employee Empowerment And Organizational Performance Of Selected Banks In Benue State

Abstract

The study sought to ascertain the effect of employee empowerment on organizational performance of selected banks in Benue State. Employee empowerment was measured against performance variables of profitability and service quality. The study adopted a cross sectional survey design. Population consisted of all staff of the 3 selected banks in Benue state which came to 1285 from which a sample of 336 was drawn using Taro Yamane’s formula for sample size determination. Simple random sampling was used to administer questionnaire which was the instrument of data collection. Hypotheses formulated were tested using regression. Results showed that employee empowerment has a significant positive effect on profitability and a significant negative effect on service quality of selected banks in Benue state. The study concluded among others that managers should create an environment that provides their employees with certain degree of autonomy and control in their day-to-day activities as this will motivate them to put in their best to help improve the overall performance of the banks.