Employee Development Practices in Telecom Industry in India - A case study of Public Sector

Abstract

Indian Telecom Industry is more than a century old.It is one of the prime support services needed for rapid growth and modernization of various sectors of the economy. The Indian telecom sector is witnessing great competition. Apart from a several leading private players, MTNL and BSNL are the major public players. Despite the fact that Indian Telecom Industry in public sector has a huge infrastructure and had early mover advantage, still its performance is low as compared to its counterpart in private sector. The increasing concern for the low performance of the public sector and growing discontentment of its personnel has led to an empirical study of public sector telecom industry regarding the employee development practices. For the purpose of analysis,the whole public sector which includes BSNL and MTNL was selected only from the National Capital Region (NCR).A survey instrument was used with a set of fifteen employee development practices to determine the extent of usage of selected practices in the selected units of the public sector. The study brings out the existing picture of employee development practices in the Public sector companies of the telecom Industry in India and offers suggestions to improve the implementation of such practices wherever they need improvement.