Abstract
The purpose of this study is analyze the internal factors impact of an employee (especially age, discipline, and motivation), and external factors of employee (especially training and incentives) on employee performance and organizational performance. The moderation impact of online application also analized at the relationship between employee performance on organizational performance. Used taxi drivers as unit analysis is an uniqueness of this study, the snowballing method with e-questionnaire used for collecting data resulted 100 taxi drivers as a sample. Using SmartPLS 3 in analyze, the results showed that the driver's motivation as a part of internal employee factors has a positive impact on employee performance directly and on organizational performance indirectly. Employee performance has a positive impact on organizational performance. The result implies that the company should always increase the driver's motivation for performance increased also. The other result showed that online application weakens the relationship between employee performance and organizational performance. Based on thus result, management needs to seek solutions. Keywords: Employee Internal Factors, Employee External Factors, Employee Performance, Organizational Performance, Online Application DOI : 10.7176/JRDM/57-04 Publication date :July 31 st 2019
Highlights
Transportation is very important for business operational, that used for move goods and people
Motivation has a positive impact on employee performance H3b
3.2 Operational Variable The measurement of previous research has been adopted in each variable of this study, the use of Employee Performance as an intervening variable and Implementation of Online Applications as a moderating variable is a novelty of this study
Summary
Transportation is very important for business operational, that used for move goods and people. Congestion in many cities in the world, including Jakarta cause the reluctance of vehicle owners to use theirs in their daily routine, public transportation services like taxi are one of alternative. The Central Bureau of Statistics (BPS) reported that the growth of transportation corporate in Indonesia was quite rapid. This was evident from the registration of several transportation companies on the IDX like Blue Bird. Blue Bird is one of the largest transportation corporates in Indonesia. The image of excellent service is a part of the company's performance and made BIRD growth. The driver is the most important in growth of taxi company because driver is front of sales service. The quality of each driver is important for driver performance and organizational performance (Kleinknecht, 2014; Vosloban, 2012; Hatane, 2015)
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