Empirical Study on the Effects of Leader’s Verbal Communication Style on Employee’s Job Satisfaction

Wenchen Guo,Ning Wu,Tingting Li

doi:10.4236/jhrss.2015.34027

Abstract

This article investigates the potential mediating role of work engagement/job burnout in the relationships of leader’s verbal communication style and job satisfaction. Results suggest that autocratic verbal communication style leads to low job satisfaction. To the contrary, supportive verbal communication style results in high job satisfaction. Furthermore, work engagement plays an intermediating role between leader’s verbal communication style and job satisfaction. Although job burnout plays a mediation role between autocratic verbal communication style and job satisfaction, the mechanism is non-existent between supportive verbal communication style and job satisfaction. The article revealed the significance of leader’s verbal communication style, as well as the diversities, which affected job satisfaction and thus influenced job performance.

Highlights

Communication is important and necessary in a broad sense
We propose a test of our framework, specifies work engagement/job burnout as a mediating link between leader’s verbal communication style and job satisfaction
Leader’s autocratic verbal communication style may induce job satisfaction decreasing the organization’s productivity, whereas the supportive verbal communication style can improve employee’s job satisfaction leading to better organization’s productivity. The mechanism of those influences is mediated by work engagement and job burnout

Summary

Introduction

Communication is important and necessary in a broad sense. One cannot leave communication; any act or any behavior one exhibits is some form of communication or another. A number of empirical studies support this emphasis on the communication process, suggesting that from a third to two thirds of a manager’s time is spent in communicating with subordinates, predominantly in a face-to-face mode (Jablin, 1979) [1]. Just about the one thing almost all these authorities agree upon, is that effective leaders are effective communicators. The role of communication in who becomes a leader cannot be refuted. (2015) Empirical Study on the Effects of Leader’s Verbal Communication Style on Employee’s Job Satisfaction. Norton (1978) suggested that communication style is the habitual pattern developed by individuals and has a potentially major impact on correspondents’ perceptual and affective responses [2]. One of the core elements of leadership is a leader’s interpersonal communication style. Communication is an important part of leader behaviors and has significant effect on its followers

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