Abstract
This research article focuses on the influence of emotional intelligence on organizational development. It also considers the relationship between age, gender, educational qualification and experience of employees and the EI factors. The EI factors such as empathy, self-awareness, self-regulation, social skills and motivation and OD techniques like sensitivity training, process consultation, team building, organization process building, HRM and strategic interventions are considered for the purpose of the study. In this research paper, the relationship between EI factors and OD interventional strategies is analyzed in detail by using multiple correlation and factor analysis. Based on the research analysis, appropriate strategies are suggested for improving the emotional intelligence of the work force. Keywords : Emotional Intelligence, Empathy, Organizational Development, Process Consultation, Sensitivity Training and Team Building. DOI: 10.7176/PPAR/10-9-04 Publication date: September 30 th 2020
Highlights
Similar findings were reported in studies by Tapia (1999) and Dunn (2002). They observed that girls score higher with regard to empathy, social responsibilities and interpersonal relationships than boys
A study based on integrative model of Petrides and Furnham’s (2001) examined the relationships between trait EI and work related constructs
Inferences’: The Emotional Quotient” (EQ) factors such as Motivation, Self-Regulation and Social Skills are highly correlated with Organization Development (OD) techniques like Process Consultation and Team Building and they are grouped together in the first factor of the Rotated Component Matrix
Summary
Background Public sector organizations expect their employees to effectively communicate and convey information, to interpret others’ emotions, to be open to others’ feelings, to solve conflicts and arrive at resolutions. By acquiring these skills, the employees and those in management positions can lead others to improve their efficiency and thereby to enhance the productivity of human capital. Controlling emotions is essential for good decision-making and to preserve harmony around us. We admire people who have the ability to control their emotions when they face pressure, arguments and aggression. We enjoy being with people who can express empathy, compassion, cooperation and forgiveness
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