Empirical Research on the Antecedents of Enterprise IS Users’ Voice Behavior Based on the Work Behavior Theory

Abstract

Enterprise Information Systems (IS) have been widely applied to improve enterprise performance in the digital era. Users’ behavior is the key for IS success. However, extant research on IS users’ behavior has focused on the in-role behaviors such as IS adoption and usage, while the IS voice behavior which belongs to the extra-role behaviors has been paid little attention to. Employees’ voice is one of the sources of enterprise innovation, and is important for IS success. To fill the research gap and provide several implications for enterprise IS practice, this paper analyzes the antecedents of enterprise IS users’ voice behavior. Based on the work of behavior theory, hypotheses are proposed. Regression is conducted to test the hypotheses with the samples of 187 enterprise IS users by a survey. The results show that organizational innovation climate, positive emotion, perceived ease of use, and extroversion personality have significant positive effects on enterprise IS users’ voice behavior.