Empirical research about IT shared service centers in Hungary

Abstract

In Hungary the two most important service areas in the business service centers are the information technologies and the finance. Nowadays there is more and more information technologies service centers that deliver services for internal or external corporate partners as an outsourcing or a shared service center. However it is a robust trend in the Hungarian information technologies sector in the last two decades that these companies employ the most newly graduates of higher education but there are very few information about these centers. For example not only the growing headcount is important but these service centers are typically affiliates of big global companies that use new information technologies solutions as well. This research tries to get an overall picture about the players of information technologies business service sector in Hungary. Due to a comprehensive questionnaire and the research is based on the answers of 27 information technologies service centers on its strategic and operational work.