Empirical assessment of South Africa’s national government websites for evidence of e-Government growths

Abstract

To draw insights and better understand the online presence of South Africa's national government departments, an empirical analysis of their websites is conducted. The objective of this study was to determine whether South Africa has deployed enough online services since 2001 when the inception of e-Government agenda began. To address this, a quantitative research method was followed because it assigned numerical values to the online features using a questionnaire. Furthermore, a non-probability sampling method was applied and a consecutive sampling technique was deemed appropriate as it seeks to include all accessible and qualifying subjects of the population to be included as part of the sample. The online features were scored numerically, points-based, on their availability and functionality, where available and fully functional features were scored 0.10 points, and those that were available but not functional scored 0.05 points while unavailable features scored 0.00 points. Consequently, the primary data were collected using a questionnaire, otherwise, secondary sources were used to support the research. In addition, a conceptual framework which guided the study was modelled on eight key online features/tabs, including e-services/tools; downloadable material; and social media networks. Because a consecutive sampling technique was used, all 48 national government websites were identified and visited for assessment. Data were analyzed using SPSS v.26 where a number of analyses were performed. The results suggest that the government deployed insufficient services online. Only less than half of the national government departments have deployed their services online. Although more than 80% have some form of social media presence, with Facebook and Twitter topping the list. In conclusion, South Africa's e-Government developments remain uncertain in the global rankings, with the country struggling through the biannual e-Government development surveys.