Abstract
Perhaps at no other time in the recent past has the concept of empathy assumed as much significance as it has in the pandemic age, and indications are that its role will continue to persist post-pandemic. This panel symposium will showcase diverse ideas and perspectives on empathy—from academics in different disciplines as well as from practitioners in different industries—in ways that address its role and significance in contemporary managerial practice. The proposed symposium relates well to the theme of the 2021 conference, “Bringing the Manager Back in Management” as it brings a sharp focus on an important aspect of an individual manager’s capacity to pursue actions that reflect empathy in this age of major uncertainty and ambiguity. The symposium also brings a focus on how new technologies (AI/robotics) can augment managers’ (particularly frontline managers’) capabilities to pursue empathetic action in diverse industry contexts.
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