Abstract
to reflect on empathic listening use as a welcoming strategy for nursing professionals to cope with the challenges during the pandemic caused by the new coronavirus. this is a reflection study based on updated data surveys and theoretical-conceptual aspects of Non-Violent Communication and empathic listening. in the performance during the COVID-19 pandemic, nursing professionals are exposed to violence of different natures related to occupational stress, work overload, anguishes and silenced suffering, with implications for the workers' health, who can be benefited and strengthened with empathetic listening. the health crisis has highlighted the weaknesses of the health system. Nursing acts as the largest contingent of the health workforce in coping with the pandemic. Empathetic listening is a powerful strategy in caring for and strengthening nursing professionals.
Highlights
At the end of January 2020, theWorld Health Organization (WHO) declared a Public Health Emergency of International Concern due to the global spread of the acute respiratory disease COVID-19, caused by the new coronavirus SARS-COV-2
In the dimension of workers’ health care, in welcoming and strengthening professionals, empathic listening has been used as a powerful strategy in the unfolding of Non-Violent Communication (NVC), proposed by Marshall Rosenberg
This study aims to reflect on empathic listening use as a welcoming strategy for nursing professionals in facing the challenges during the pandemic caused by the new coronavirus
Summary
At the end of January 2020, theWorld Health Organization (WHO) declared a Public Health Emergency of International Concern due to the global spread of the acute respiratory disease COVID-19, caused by the new coronavirus SARS-COV-2. Empathic listening: welcoming strategy for nursing Professional in coping with with the coronavirus pandemic Tobase L, Cardoso SH, Rodrigues RTF, Peres HHC. The expressive demand to care for a large number of people in a short period of time exposed weaknesses in the health system, causing an overload of health services and professionals, especially nursing.
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