Empathic Communication Skills

Abstract

Healthcare industry has seen technological revolution in the strategies of treatment and care which has resulted in fading away of the value of human touch in delivering quality care. Empathy shown by nurses in their communication is still a foremost component driving the satisfaction with the care received by the patients. The present study is conducted with an aim to develop a validated video as an educational tool to teach empathic communication skills to nurses. A methodological design was used to develop video in three phases: Preproduction, production, and postproduction phase. Seven judges having expertise in the field has validated the video and 11 nurses have evaluated the understanding and comprehensiveness content of the video. Content validity index (CVI) was calculated for the video and mean and standard deviation was calculated for the understanding of the video by the target audience. The final version of the video is of 33 min in duration. All the aspects of the video have shown an agreement among the judges between 85% and 100% which is an acceptable range for an instrument to be valid. Furthermore, CVI of the video was calculated which came out to be 0.89 and evaluation of understanding of the content of the video by the participants has shown a mean score of 9.73 ± 0.467 indicating a good understanding of the video by the target audience. Educational video is found to be a valid tool to teach empathic communication skills for nurses. Video has a potential to be utilized as a teaching strategy as part of in-service nursing education on communication skills for nurse.