Abstract
Empathetic Language of Leadership in Religious-based Non-Profit Organizations: The Case of Waqf Institutions in Malaysia
Highlights
There has been increasing pressure on non-profit organisations (NPOs) to evaluate their operations and demonstrate their competence and credibility
The results show that the correlation between empathetic language (EL) and management effectiveness (ME) ( = -0.171 p
There is no direct relationship between empathetic language (EL) and management effectiveness (ME), LMX is found to enhance leadership Figure
Summary
There has been increasing pressure on NPOs to evaluate their operations and demonstrate their competence and credibility. This study examines the effect of empathetic language usage by leaders on the management effectiveness of Waqf institutions, and investigates the moderating role of Leader-Member Exchange (LMX). Hasan & Siraj, (2017) asserted that Waqf institutions have lost a significant effect on the economy due to dwindling public trust which resulted in less donor involvement. All this indicates that these institutions need to raise their level of competitiveness which would in turn ensure their viability and the achievement of their social objectives. Studies on Waqf institutions typically emphasize the following aspects: Themes
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