Abstract
This study examined the impact of emotional intelligence on organizational citizenship behavior with organizational climate as the mediator, in the context of Jordanian pharmaceutical companies. The study addresses the gap in the research that examines the mediating effect organizational climate has on organizational citizenship behavior and emotional intelligence. Quantifiable data were collected using a survey questionnaire, and statistical analyses were performed, including correlation and regression analysis. This study indicates that organizational climate is of great importance in Jordanian pharmaceutical companies because it tended to promote efficiency and effectiveness among employees. Organizational climate mediates the relationship between emotional intelligence and organizational citizenship behavior; if emotionally intelligent employees are provided with a positive organizational climate, only then can they contribute positively towards organizational citizenship behavior. The study is helpful in understanding how organizational citizenship behavior has become a factor underlying job satisfaction. Therefore, Jordanian pharmaceutical companies should focus on developing a culture in which employees can achieve goals and feel satisfied.
Highlights
1.1 BackgroundEmotions are unavoidable in an organizational context: individuals feel happiness and pride regarding their achievements or hopelessness regarding their failures (Khalili, 2017)
As there is little to no literature assessing organizational citizenship behavior (OCB), emotional intelligence (EI), or Organizational climate (OC) in Jordanian pharmaceutical companies, this study aims to asses them in this sector
H0.4: There is no significant mediating effect of OC on OCB. 3.3 Operational Definitions To clarify the research model’s independent, mediating, and dependent variables, necessary definitions are provided as well as the measurement instruments used. 3.3.1 Emotional Intelligence To measure EI, the scale adopted from Wong and Law’s (2002) WLEIS was used
Summary
Emotions are unavoidable in an organizational context: individuals feel happiness and pride regarding their achievements or hopelessness regarding their failures (Khalili, 2017). In the workplace, these emotions may affect organizational behavior (Koning & Kleef, 2015). Research suggests than an employee displays more positive behavior when an ethical work climate is present than when it is lacking (Lau, Tong, Lien, Hsu, & Chong, 2017). Asgarian, Aghajani, and Alavi (2017) define emotional intelligence (EI) as a factor that allows employees to understand and evaluate their emotions more accurately. Organizational climate (OC) allows for a more positive employee perception, which increases employee performance and knowledge management (Naldoken & Tengilimoglu, 2017)
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