Emotional labor in decision making: Gender, race, and relational practices in the White House

Abstract

AbstractRelational and emotional practices intensive in emotional labor play an essential role for high‐level decision making, even though this labor is often devalued or unseen. United States presidents can often present themselves as rational and emotionally detached because they delegate emotional work to other members of their team. The burden of such work is unequally distributed along gender and racial lines. It involves expressing empathic concern, repairing relations, anticipating others' emotional responses, protecting marginalized colleagues, speaking hard truths, and providing emotional support to help others regulate their emotions. This article contributes to research on emotions in decision making, public administration, and presidency studies. Case studies of Nancy Reagan and Valerie Jarrett—who played important roles in the Reagan and Obama administrations, respectively—illustrate the article's main argument.