Emotional Intelligence, Organizational Role Stress and Job Satisfaction:Perspectives from Indian Public and Private Sector Organizations

Abstract

Human capital is not a rigid or absolute entity in its characteristics, and interestingly its value changes from context to context. There are various potent factors which help in optimizing this intangible capital to its highest. The factors like emotion and intellect are always at the center of discussion in human affairs providing the bedrock for developing psychological competencies. Present day literature supports the fact that emotional intelligence is an important ingredient to prepare the elixir of success be it in professional world or in personal sphere. Hence, the present empirical study has tried to explore the dynamics of emotional intelligence that shares with two important factors such as organizational role stress and job satisfaction in Indian public and private sector industries. The findings have revealed that there exists significant difference between public and private sector organizations with regard to job satisfaction. The study has also disclosed that irrespective of sectors emotional intelligence stands negative correlated with organizational role stress. Thus, organization needs to recruit people, train people and develop people in the area of emotional intelligence so that they can handle pressure, multiple job-roles and produce better performance.