Abstract
Emotional intelligence comprises of several important elements which enhance the ability of several keycompetencies. This study attempts to examine the relationship between emotional intelligence, communicationskills and information technology skills among university students in Malaysia. Three thousand one hundred andone final year students from 10 public universities in Malaysia were randomly chosen as samples for this study.The Bar-On Emotional Quotient: Short (EQ-i:S) by Bar-On has been utilized for the purpose of measuringemotional intelligence. An inventory by Moreale, Spitzberg and Barga was used to measure communicationskills while the Computer Efficacy Scale by Murphy, Coover and Owen was utilised to measure skills ininformation technology. Results showed that there were positive significant relationship between emotionalintelligence and both communication and information technology skills. This study implicates that students withhigh emotional intelligence will have better command in communication skills and information technologyskills.
Highlights
Emotional intelligence is an important element to determine student’s skills and competencies in communication and information technology
This study attempts to examine the relationship between emotional intelligence, communication skills and information technology skills among university students in Malaysia
This study focused on the usage of computers since information technology skills has been found to be related to the problems of handling and using computers among students
Summary
Emotional intelligence is an important element to determine student’s skills and competencies in communication and information technology. The single entity of general intelligence (IQ) is not a guarantee for individual success in life. Psychologists have noted that general intelligence alone only contribute around 20 percent of individual success in life while the remaining 80 percent comes from other factors such as emotional intelligence (Goleman, 1995). It is said that individuals possess some abilities in using emotions in order to enhance thought effectively than others (Rastegar & Karami, 2013). In discussing students’ skills and competencies, emotional factors must be taken into consideration. A study on 448 college students in United States of America found that there were differences in terms of students’ performance between those who have high and low level of emotional intelligence. Students with higher emotional intelligence have better academic performance compared to those with lower emotional intelligence (Swart in Bar-On, 1997; Stump, Husman, & Corby, 2014)
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