Emotional Intelligence and Employee Performance in Healthcare Organisations: The Case of Selected Hospitals in Cameroon's Fako Division

Abstract

Following the certificate-oriented labor market of most African countries and Cameroon in particular, it has been a standard template for employers over the years to hire employees based on their intelligent quotient determined by their academic credentials in their subjects of study. Little or no attention is carefully placed on the human capital emotional competencies. Consequently, these academic certificates have failed in most circumstances to translate to the desired employee performance especially within the public sector. Thus, this study sought to examine the relationship between emotional intelligence and employee performance in both public and private hospitals. A descriptive and causal research design was used while a multistage sampling of stratified, purposive and convenience sampling was used. The researcher used both primary and secondary data sources. The reliability of research instrument has been assessed through a pilot study. Quantitative data was presented using templates such as bar graphs and pie charts after analysis. Spearman rank correlation coefficient was applied to determine the relationships between the dependent and independent variable. The study revealed that there has a positive relationship between emotional intelligence and the performance of employees.