Emotional Intelligence and Development of Human Capital: A Study on Some Selected Private Commercial Banks in Bangladesh

Abstract

Purpose- This study is an attempt to find out the relation between emotional intelligence and development of human capital. Design/methodology/approach – Quantitative method was used for this study. The study is mainly based on the primary data collected through interview by structured questionnaire from 120 employees of different commercial bank in Dhaka city. In this study, the authors considered eight major factors of emotional intelligence which are responsible for developing human capital of private commercial banks in Bangladesh. The data were analyzed by using the multi-variable regression model. Findings- Outcome from this field study and survey recognized These relationships and shakes sound with the presented literature and set up the hypothesis. Practical implications- The study reveals that commitment, optimism and self-awareness are the most significantly correlated to the development of human capital and resilience, emotional regulation, compassion, personal integrity and interpersonal connectivity are also correlated with the development of human capital. Therefore, the authority of banks should give emphasis on commitment, optimism, self-awareness and other factors of the employees through proper counseling for ensuring the development of human capital and also should create learning organizational for gaining sustainable competitive advantage through the existing human resources so that the individual and organizational goals can be attained. Originality/value- This study provides a conceptual model which will be helpful for developing human capital of banking sector in Bangladesh through the changing of emotional intelligence of employees.