Emotional Exhaustion as a Mediator for prognosticating Turnover Intentions: Evidence from Bahrain's Commercial Sector

Abstract

The commercial sector is a crucial and dynamic sector in Bahrain where it provides a lot of jobs and supports the national economy. This study examines the influences of human resource practices on the turnover intention of the commercial sector in Bahrain via the Baron-Kenny method. This method deigns the direct and indirect impact between human resource practices and turnover intention, where emotional exhaustion is served as a mediator. A self-administrated questionnaire is evolved and validated where the study is implemented on 200 commercial sector employees. The results are illustrated that there is a direct and indirect statistically significant influence of human resource practices on the turnover intention of the commercial sector. If emotional exhaustion exists in the model, the indirect influence of human resource practices on the commercial sector's turnover is more than one-half the direct influence. Furthermore, the existence of emotional exhaustion in the model increases the prognosticating of the model from 20 percent to 52 percent. This study sums up the studies that have empirically investigated a general model of emotional exhaustion as a mediator in the commercial sector and deems one of the few of its kind undertaken in Bahrain's commercial sector context.