Abstract
Emotional Exhaustion among Hospitality and Tourism Professionals in Cabanatuan City: Basis for Retraining
Highlights
The customers pay for the tangible products like food, beverage, hotel rooms and facilities and the intangible product which is the service rendered by the people in the organization
A coffee shop may serve a cup of coffee may double or triple its price because of the excellent service rendered by the staff
The researcher believes that it would be a great help to the owners, employees and the whole establishment if they found out what causes the emotional exhaustion so they can conduct some training or motivation program that will help the industry workers to render exceptional and excellent service and decrease the rate of employee turnover
Summary
Metro Manila and the stewards working on ocean liners to the solitary chefs in small town eateries and the servers in the restaurants of the growing industry in Cabanatuan City who are people working in the hospitality industry, emotional exhaustion is a serious and common problem. The customers pay for the tangible products like food, beverage, hotel rooms and facilities and the intangible product which is the service rendered by the people in the organization. Establishments offering good food and luxurious hotel rooms without excellent service are useless. The researcher decided to conduct this study to determine the causes and effect of emotional exhaustion among the employees in the hospitality industry of Cabanatuan City. The researcher believes that it would be a great help to the owners, employees and the whole establishment if they found out what causes the emotional exhaustion so they can conduct some training or motivation program that will help the industry workers to render exceptional and excellent service and decrease the rate of employee turnover
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