Emotional and psychological aspect of cross-cultural communication with the Japanese

Abstract

This article is devoted to the problem of developing communicative competencies to create an emotional atmosphere of communication with the Japanese based on the understanding of mentality and socio-psychological intelligence corresponding to specific goals and situations. The purpose of the article is to systematize the intra-communicative features of communication in Japanese society, the consideration and study of which are important from the point of view of regulating inter-communication at the intercultural level. The novelty of the study lies in determining the influence of the emotional and psychological aspects of the extralinguistic component of communicative competence on the overall effectiveness of business communication with the Japanese. Changes in the socio-economic situation inside and outside Japan have a direct impact on the transformation of the system of relationships between the Japanese and representatives of other cultures, which is reflected in the linguistic sphere. The relevance of the material lies in the need to expand the knowledge base in the field of the Japanese language and culture (hard skill) through the ability to build adequate relationships in dialogue with a partner (soft skills), based on the understanding of the peculiarities of his mentality and allowing to increase the effectiveness of contacts with representatives of the Japanese side. When working on the article, general scientific methods were used − analysis and synthesis of scientific and educational literature, as well as media resources on this topic, synthesis and classification of the results obtained. The main objectives of the article were to highlight the emotional and psychological components of extralinguistic competence that influence positive communication with the Japanese; determine which factors may be regarded negatively and slow down the communication process; find out what the Japanese understand by communicative distancing and how important it is to observe it in Japanese society. As a result of working with the material, the main emotional and psychological fields of interaction during intra-communicative communication of the Japanese were identified and analyzed and conclusions were drawn about the spread of these fields in the conditions of a changing socio-economic situation to the inter-communicative sphere. The article concludes that for effective communication in Japanese, in addition to language skills, speech skills and knowledge of cultural traditions, it is necessary to take into account the features of emotional and psychological concepts that influence the creation of positive intentions for dialogue: 共感 stimulating communication, 違和感 making communication difficult, 距離感 amenable to regulation for communicative purposes. The results and conclusions of the article can be practically used in the educational process when developing situational exercises and conducting role-playing games based on textbooks and teaching aids on oral communication in Japanese.