Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals

Abstract

Figures, Exhibits, and Tables. Preface. Part One: The Evolution of Conflict Management Systems. 1. Introduction: The Emergence of Conflict Management. 2. Forces of Change: The Transformation of the Social Contract in the Workplace. 3. The Rise of Alternative Dispute Resolution. 4. New Strategies of Conflict Management: The Emergence of a New Paradigm. Part Two: The Establishment of Conflict Management Systems. 5. Design of Conflict Management Systems: Internal Features. 6. Design of Conflict Management Systems: External Features. 7. Implementation of Conflict Management Systems. 8. Evaluation of Conflict Management Systems. Part Three: The Future of Conflict Management Systems. 9. Barriers to the Growth of Conflict Management Systems. 10. The Future of Workplace Dispute Resolution. Appendix A: A List of Corporations and Other Organizations Studied by the Authors and Referred to in This Book. Appendix B: Glossary of Terms. Notes. References. About the Authors. Index.