Abstract
This study aimed to develop and validate an emergency nursing-care patient satisfaction scale to measure patient satisfaction with emergency room (ER) nursing. Patient satisfaction scales for ER nursing have been validated without considering the perspectives of the healthcare system or cultural background of the country. Moreover, although nursing care is changing with COVID-19, no scale has been specifically designed to assess patient satisfaction with ER nursing. The study population included patients who visited five ERs in Japan (March to December 2021) (n = 135). The rating scales were provided to patients who visited the ER and gave consent, and the patients were asked to reply. In the process of validating the scale, exploratory and confirmatory factor analyses of the construct and criterion validity were conducted. The confirmatory factor analysis results showed a factorial structure consisting of four factors. The domain and summary scores demonstrated good-to-excellent internal reliability (Cronbach’s range = 0.81–0.89). This patient satisfaction scale was designed and validated from the perspective of the Japanese healthcare system and cultural backgrounds. This scale may be useful for developing assessments and interventions to improve patient satisfaction with ER nursing.
Highlights
Academic Editors: Teen-Hang Meen, Chun-Yen Chang, Charles Tijus and Department of Intensive Care Medicine, School of Medicine, Sapporo Medical University, Department of Nursing, School of Health Sciences, Sapporo Medical University, Sapporo 060-8556, Japan; Department of Nursing, Sapporo Medical University Hospital, Sapporo 060-8543, Japan; Department of Nursing & Social Services, Health Sciences University of Hokkaido, Tobetsu 061-0293, Japan; Abstract: This study aimed to develop and validate an emergency nursing-care patient satisfaction scale to measure patient satisfaction with emergency room (ER) nursing
This study found that the emergency nursing-care patient satisfaction scale (ENPSS)-21 was a robust measure of patient satisfaction, suggesting that it is possible to measure satisfaction with ER nursing
The ENPSS-21 is designed to focus on the nursing perspective of the ER
Summary
Patient satisfaction scales for ER nursing have been validated without considering the perspectives of the healthcare system or cultural background of the country. The domain and summary scores demonstrated good-to-excellent internal reliability (Cronbach’s range = 0.81–0.89) This patient satisfaction scale was designed and validated from the perspective of the Japanese healthcare system and cultural backgrounds. This scale may be useful for developing assessments and interventions to improve patient satisfaction with ER nursing. Patient satisfaction is defined as the extent of the gap between patient expectations of ideal nursing care and their perception of the nursing care received [5] We consider it important to use information obtained from patient satisfaction to improve care and enhance the quality of healthcare services. Even during the COVID-19 pandemic, rapid and appropriate responses to emergency patients are required
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