Emergency management in communication incidents

Abstract

Purpose: The aim of the article is to assess the actions of emergency services (Fire Department, Police and Medical Emergency Service) at the scene of an incident and to indicate the importance of the exchange of information between the emergency services mentioned. Design/methodology/approach: The article presents the characteristics of the concept of risk, traffic disaster threat and crisis management. It also presents the results of research on the assessment of the logistics of emergency services by people involved in traffic accidents. The first part presents the theoretical background related to the concept of crisis management and related issues. The next part presents the characteristics of Polish emergency services and describes their procedure at the scene of an incident. A diagnostic survey method was used in the empirical analysis. The basic source of data for statistical research for the development of the article was a survey questionnaire available online. Findings: The results of the conducted analyses indicate that the public correctly assesses the operations of emergency services at the scene of a traffic accident. Originality/value: The process the operations of emergency services should be accompanied by appropriate in-formation activities because a consistent approach to disasters, based on an understanding of their common features and the response expertise they require, is becoming the accepted practice throughout the world. Keywords: exchange of information; risk; crisis management; traffic disaster; resource management. Category of the paper: research paper.