Embracing differences in organizations: ‘differences work’ as a new theoretical perspective

Abstract

ABSTRACT The paper presents an expansion of the perspective on ‘differences’ by proposing a novel theoretical concept: ‘differences work’. Differences work is the subjective and intersubjective effort that is put in place to approach differences from a dynamic stance, to encompass the different processes – identity, relational, and cultural – intertwined in experiencing ourselves and the relationship with differences. The concept is illustrated in its cognitive and emotional components. The paper contributes to developing new sensitivities to the in-situ work on differences, advising to investigate empirically how differences work deploys. The paper suggests methodologies for digging into dialogues and conversations, for entering the self-constructions and others’ counter-constructions of differences, and for observing their dynamic and fluid evolution as it happens. The new concept enriches the possibility of going beyond category-oriented policies and orientations in organizations, which are generally aimed at proposing activities not always sufficient to represent all the differences circulating in organizations.