E-mail etiquette (netiquette)

Abstract

E-mail has replaced the interoffice memo and is the primary means of business communication. But all too often, correspondents don't follow the same common sense rules with e-mail as with printed correspondence. In fact, business e-mail should be more carefully constructed than paper mail (snail mail) because e-mail can be easily forwarded, attached to another message or kept indefinitely in an electronic filing cabinet. This paper presents some simple guidelines for electronic mail etiquette.