Electronic-Tax System and Revenue Generation Efficiency in Bayelsa State Internal Revenue Board

Abstract

The purpose of this study was to empirically evaluate the performance of the Bayelsa State Internal Revenue Board's electronic-tax system in terms of its impact on the organisation's ability to generate tax revenue. Descriptive survey methodology was used, with questionnaires serving as the primary data collector. One hundred twenty (120) respondents from the Bayelsa State Internal Revenue Service, Audit Firms, and other prominent registered organisations filled out the questionnaire. Using descriptive statistics to examine data collected during the field survey, we were able to determine that the Bayelsa State Internal Revenue Board's e-tax system has a number of issues and inadequacies, which may have constrained the effectiveness of the agency's revenue collection efforts. Given the study's findings, it was suggested, among other things, that the government should do all in its power to develop e-tax so that it may immediately begin reaping the benefits of taxpayers' high compliance rate. In order to enable government evaluation and correct the limitations and issues encountered, there should be enough monitoring and control over the tax collection system. Additionally, essential tax information should be provided. This is especially important with regard to online payment.