Electronic Office Management of Public Administration in Croatia

Abstract

In July 2021, a new Decree on Office Management was adopted in the Republic of Croatia, which regulates the rules and measures of office management in the performance of state administration, other state bodies, local and regional self-government units and legal entities with public authority. The Regulation represents one of the most significant state and public administration reforms so far. All public bodies are obliged to establish an information system of office management. Furthermore, public law bodies conduct official correspondence with each other and with natural and legal persons primarily electronically. According to the new Regulation, records of cases of administrative proceedings of both first instance and second instance and records of cases of non-administrative proceedings are kept in the information system, also letters received in physical form are being converted into electronic form. This significantly changes state and public administration work in Croatia, but the new Regulation also introduces new technological and legal challenges.