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Abstract
Substantially, the theory of e-government public value (PV-EGOV) has been treated as a hot topic to be explored insightfully. This research comes to be considered as the launching point to empirically evaluate the creation of PV-EGOV in Jordan. The main aim of this research is to investigate the factors affecting the PV-EGOV in the context of Jordan. Information System Success Model (IS success model) was selected to determine the factors affecting the e-government public value in Jordan through the quality factors (system, information, and service) and their role in citizens' intention in use and satisfaction of the e-government. The structural Equation Model (SEM) approach was harnessed to obtain the results. The results indicated that the most critical determinant factor that affected the PV-EGOV was service quality. The current article has theoretical and practical implications for public institutions in Jordan. The future work trends are established in their specific section of this article.
Highlights
The inclusive development of Information communication technologies (ICTs) has rapidly provided several features in different sectors
Going through the current results, the present article has answered and confirmed the first research question "What is the role of the quality dimensions on PV-EGOV in Jordan"
The article outcomes have and empirically illuminated for responding and confirming the second article question "How do the Citizens' Intention to Use (CIU) and Citizens' Satisfaction (CS) dimensions mediate the relationship between quality dimensions and PV-EGOV in Jordan"
Summary
The inclusive development of Information communication technologies (ICTs) has rapidly provided several features in different sectors (private institutions, customers, and public institutions). The authors have declared that there is a need for conducting wide research in these countries related to the public value scope of e-government, the study has revealed that there are just seven studies about creating PV-EGOV in these countries. The lack of conducting research related to the PV-EGOV has paid attention of researchers, specialists, and practitioners to identify the success dimensions of the public value in e-government scope from users' perspective (Sami et al., 2018, Li et al, 2017; Pang et al, 2014). This study will embark to present assistance for researchers, specialists, and practitioners in the e-government context to empirically explore the potential determinants of the creation of the PV-EGOV in Jordan context
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