Abstract
Electronic governance is a strategic intervention that government agencies implement streamline operations and improve service delivery. Although e-governance is linked to performance, the effect of e-governance on employees’ performance has not been exhausted empirically. Therefore, the objective of this study was to investigate the influence of e-governance on employees’ performance in the Immigration Department of the Ministry of Interior and Coordination of National Government in Kenya. The study adopted a descriptive survey research design which was cross sectional in nature. The target population for the study was 516 comprising employees of the immigration department from three selected locations in Nairobi City County, Kenya. A sample size of 103 respondents was selected using stratified proportionate random sampling. Data was analyzed using descriptive statistics and regressional analysis. The results revealed that e-governance practices have been adopted at a moderate level despite considerable influence on employees’ performance. Further the findings showed that electronic governance as indicated by e-visa processing has a statistically significant influence on the employees’ performance. The study recommends that the immigration office should provide an effective online feedback system for e-visa processing that would provide real-time service delivery. Keywords: Electronic governance, e-governance, employees’ performance, e-visa processing, immigration services DOI: 10.7176/EJBM/13-8-12 Publication date: April 30 th 2021
Highlights
Governments across the globe have introduced e-governance to cut costs and make the operations more effective and efficient
Okunola (2015) explored the experience of the users of e-government services in the immigration department in Nigeria and the findings indicated a low level of satisfaction with the Nigeria immigration service website, and concerns from majority of the respondents stemmed from matters relating to security, support and trustworthiness, documented about safety of personal and financial data
From the study we can conclude that electronic governance as indicated by e-visa processing has a significant influence on the employees’ performance
Summary
Governments across the globe have introduced e-governance to cut costs and make the operations more effective and efficient. It is acknowledged in literature that employees play a critical role in the implementation of strategic interventions and that the employees’ performance outcomes are influenced by organization’s goals and objectives. Employee performance has a huge bearing in the cost of operation and the expenses that a firm incurs in realizing and upholding good quality as well as the management of poor service quality in its operations to achieve customer satisfaction (Sailaja, Basak, & Viswadhan, 2015). Employees achieve required performance when their costs of operation are reduced. Employees’ performance dimensions of customer satisfaction or quality of service, time output or speed of service, productivity (Stevenson, 2011) are linked to the objectives of e-governance initiatives
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
