Electronic delivery of consumer confidence reports

Abstract

Most drinking water utilities are required to deliver annual water quality reports known as consumer confidence reports (CCRs). Increased use of electronic communication combined with technological advances and pressure to be environmentally friendly and cost‐efficient are making electronic delivery of CCRs increasingly attractive. To better understand consumer preferences, utility capabilities, and potential cost savings and benefits, three surveys were conducted, two with drinking water utilities (2010, 2012) and one with consumers (2011). Concurrently, the US Environmental Protection Agency conducted a retrospective review of its regulations, including examining whether electronic delivery of CCRs meets regulatory requirements. In January 2013, the agency released an interpretive memo listing acceptable electronic delivery options. Results of the three surveys indicated that although utilities generally are not ready to deliver CCRs by e‐mail, most have website capabilities for hosting electronic CCRs and for other electronic delivery methods. Widespread implementation could result in cost savings of nearly $20 million annually.