Electronic Data Interchange: A Cross-Cultural Comparison of Key Usage Aspects Between U.S. and Taiwanese Firms

Abstract

This study provides a comparison of cross-cultural differences in the use of EDI between 81 firms in the U.S. and 67 firms in Taiwan. Most of these firms were using traditional VAN mediated EDI, and had been influenced by some type of external pressure to use. The motivation for this study was to assess whether the Western model of EDI usage that most research is based on is applicable across cultures. Findings reveal that there are few differences between firms in the two countries with respect to type of benefits realized, compatibility of EDI with existing processes, and degree of integration of EDI in the firm or in the network of trading partners. However, ex post facto analysis provides further insight into the usage of EDI in both cultures.