Electronic Administration and Service Delivery in Akwa Ibom State Ministry of Justice, Nigeria

Abstract

In recent years, globalization has led to the development and transfer of technology for advancement and ease in the way tasks are executed. This has spread to all facets of society and the Civil Service, which is the executive machinery of the government, is not left out. This paper, therefore, examines the relationship between e-administration and service delivery in Nigeria with a focus onthe Akwa Ibom State Ministry of Justice. The purpose was to determine the extent to which e-administrative infrastructures enhance speed and quality in service delivery in the Ministry. The study adopts the survey design with 159 staff in the Akwa Ibom State Ministry of Justice and the judiciary randomly selected and administered questionnaires. Using the Simple Linear Regression Analysis, it was discovered thatthe use of e-administrative infrastructures for service delivery in the Akwa Ibom State Ministry of Justice is low. As a result, e-administrative infrastructure does not enhance the speed and quality of service delivery in the Akwa Ibom State Ministry of Justice. The study recommends that policy measures that are commensurate with modern technologies should be adopted by the State for effective service delivery in the Ministry and the Civil Service in general