E-learning Outcomes during the COVID-19 Pandemic

Abstract

During the COVID-19 pandemic, it was necessary to implement online courses so that teaching and learning would not be interrupted. While online courses cannot replace traditional forms of learning, this form of teaching and learning has been and is the most effective solution. How to effectively teach and learn online is still a question of interest to many. The study aimed to determine the relationship between factors that promote learner satisfaction and e-learning outcomes among online learners of nine private universities in Ho Chi Minh City, Vietnam, from the learner's perspective. Because the model has an intermediate variable, the PLS SEM method is used. The study used the technology-mediated learning (TML) approach. Independent variables in this study include student motivation, student self-regulation, teacher-student dialogue, student-student dialogue, activities, course structure, technology quality, and LMS tools and features. The dependent variable in this study is e-learning outcomes. Research shows that student-to-student dialogue, course structure, and technology quality have a positive and significant impact on learner satisfaction. The results also show that learner satisfaction correlates with learner outcomes. From the research results, we have proposed some solutions, such as teaching platform, accuracy in course design, selection of software and teaching aids. This research offers a new understanding of the relationship between learner satisfaction and the learning effectiveness of online education at private universities, and contributes online education solutions suitable for new conditions in Vietnam.