Abstract
ELAIN is an automation project for the processing of export-license applications by the Bureau of Export Administration of the Department of Commerce (DOC). The project is unusual in that it was implemented by administrators without going through normal approval channels. The relationships between the change agent and the agency participants can best be described by Havelock's diffusion-adoption model, which depicts the execution as a one-way relationship from sender to receiver. The more complex models that were examined do not apply because this project was inauguated and furthered by bureaucrats, as opposed to the more usual participation of political appointees. The ELAIN system uses commercial valueadded telecommunications vendors to trasfer the information between the exporters and DOC. Industry used its own funds to develop the necessary special features, with repayment possible only if exporters used their sevices, paying fees for this convenience. No precedent for this type of arrangement was found, hence it is considered to be a social invention as well as an innovation.
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