E-Government services in local governments a study of development in Swedish municipalities

Abstract

AbstractThis article presents a study concerning e-Government services at local governments in Sweden. The purpose of the study is to investigate and critically analyse the development of e-Services in Swedish municipalities and through interviews collect, compare and assess data about actual local e-Government services in Sweden in order to find areas of assimilation and divergence. Based on a sample of 24 municipalities in Sweden, the results show that the development and implementation of e-Services are in their infancy and only a few e-Services have been implemented yet. E-Services offered today are basal and primary and closely connected to citizens' daily life. It is difficult to identify many clear and distinct patterns in the development; however, some minor patterns can be identified. The development projects identified in the study are, in most cases, detached projects for the development and implementation of e-Services. The nature of many of the projects today resembles projects for learning r...