E-government Potential in Social Service Delivery: Regional Context

Olena Baluchtina,Vasyl Popovych,Halyna Barshatska,Serhii Shcherbyna

doi:10.1051/shsconf/202110004003

Abstract

The article identifies the potential for introducing a system of electronic social services in the context of electronic government development in Ukraine. The definition of an electronic social service as a social service is given, fully or partially provided with the help of social protection institutions online services and the population social services, to individuals, certain social groups who are in difficult life circumstances. It has been determined that the development of modern information use and communication technologies and the Internet already allows the use of various forms of providing and receiving electronic social services, is spreading due to the state policy of public services digitalization ("the state in a smartphone"), among which a special demand is registration in electronic the form of social benefits, benefits, pensions and the like. According to the results obtained, the greatest potential for introduction into the social service system is possessed by social services, psychological online consultations, distance learning and socio-economic services. Among the factors for optimizing the implementation of electronic social services, the most significant identified are the following increases in budget funding, computer population, information support for the introduction of the electronic social services system through social advertising, increasing the level of technical support and access to the Internet.

Highlights

IntroductionThe modern information age, the challenges of globalization, and pandemic threats (like the COVID-19 pandemic) require the introduction of digital (electronic, remote) forms of providing public services, including social ones
The modern information age, the challenges of globalization, and pandemic threats require the introduction of digital forms of providing public services, including social ones
Nizhniy, having analyzed publications on egovernment, defined e-governance as a form of public administration organization that contributes to increasing the efficiency, openness and transparency of the activities of public authorities and local selfgovernment bodies using information and telecommunication technologies to form a new type of state focused on meeting needs citizens [4, p.113], that is, a service state, the basis of which is the provision of services, including on the basis of information and communication technologies, is expressed in such a concept as “e-state

Summary

Introduction

The modern information age, the challenges of globalization, and pandemic threats (like the COVID-19 pandemic) require the introduction of digital (electronic, remote) forms of providing public services, including social ones. T. Nizhniy, having analyzed publications on egovernment, defined e-governance as a form of public administration organization that contributes to increasing the efficiency, openness and transparency of the activities of public authorities and local selfgovernment bodies using information and telecommunication technologies to form a new type of state focused on meeting needs citizens [4, p.113], that is, a service state, the basis of which is the provision of services, including on the basis of information and communication technologies, is expressed in such a concept as “e-state (which, by the way, is already being implemented in many countries, for example in Estonia [1, 9])

Objectives

Methods

Results

Conclusion