E-government in the public health sector: kansei engineering method for redesigning website

Abstract

The role of government health websites as a source of referrals and credible health information is very important, especially now that everything is digital. People use the internet and make health websites as the first step in finding health information, government policies related to health, and public health services. So it is very important to consider the user aspect in designing the appearance of an appropriate health website. This study utilizes the Kansei Engineering KEPack type 1 in analyzing various emotional factors related to the e-government website interface in the health sector. So that it can be found that the psychological emotional factors of users are important and become the main recommendations in the design of the website interface. We are focuses on user preferences for the e-government site interface of the Karawang District Health Office with the Kansei Engineering Type I approach. The Kansei Engineering study was conducted to analyze various emotional factors related to the user interface by comparing 5 specimens of e-Government sites in the health sector. A total of 20 kansei words were identified which were then processed using the multivariate statistical method Cronbach's Alpha (CA), Coefficient Correlation Analysis (CCA), Factor Analysis (FA). The result is that 4 kansei words have a high influence and successfully present a matrix of design element recommendations with 7 main elements and 45 sub-criteria for specific design elements.