Abstract
India, the growing economic super-power proceeded with lightning speed towards the adoption and successful implementation of e-governance. The Government of West Bengal (federal unit of India) implemented e-governance in pension office i.e. Pension Management System (PMS), for faster and efficient delivery of public services. The success of PMS is dependent on many factors and one among them is the successful adoption by the employee which has been empirically analyzed. The study used the Technology Acceptance Model (TAM) and Trust to build a conceptual model. Data collected from 60 employees working on the system and the model is assessed with regression analyses. The findings show that the determinants of the research model are support. The study also shows that the system doesn’t perform completely error free tasks which the Government of West Bengal should address. This is the first study of employee adoption of e-governance in pension office of India.
Highlights
The Directorate of Pension, Provident Fund and Group Insurance (DPPG), Government of West Bengal, India came into being in the year 1983
The data for the study is collected via a survey questionnaire that was divided into two sections
As the instrument development is concerned, all the items used in the survey were adapted from previous studies (Venkatesh et al, 2003; Gupta et al, 2008) with some minor changes to the context of the e-governance in West Bengal, India
Summary
The Directorate of Pension, Provident Fund and Group Insurance (DPPG), Government of West Bengal, India came into being in the year 1983. It is under the administrative control of the Finance Department, Government of West Bengal, India. This Directorate used to deal with municipal pension cases only. As on 31st March 2012, there are 60 employees of the Directorate working on the system and more than 0.3 million pension orders have been successfully processed and generated
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Managing Public Sector Information and Communication Technologies
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
