Abstract

In managing air traffic at the Gorontalo Branch Control tower unit of Airnav Indonesia, communication is an important aspect that involves human resources and facilities. Adequate facilities are essential to carry out air traffic management activities effectively. This study aims to assist Air Traffic Control (ATC) officers in reducing communication errors and overcoming obstacles caused by the use of inefficient equipment. Data collection methods include field observations, interviews, and document analysis. Disturbances in communication during control at the Control Unit Near the Gorontalo Branch became a serious problem due to the inefficiency of the equipment used. This resulted in frequent receiving of wrong calls by ATC officers, which ultimately reduced efficiency in providing services. The solution proposed in this study is to introduce alternative communication equipment, namely the Voice Communication Control System (VCCS), which can be connected to the various units required. It is hoped that the results of this research will facilitate the communication process for ATC officers and reduce call errors when providing navigation services at the Airnav Indonesia Processural Approach Control Unit in Gorontalo.

Full Text
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