Abstract
In order to investigate the economic performance of business processes, simulations are performed. These simulations determine values of key performance indicators (KPIs ). We sought a valid solution to integrate KPIs in our Process Analysis Studio (PAS). Our investigation aims for a concept which describes a valid approach to deal with KPIs in multiple business process models. In this paper, we present a valid concept of a KPI calculation model. We describe which types of KPIs are needed in order to give users a huge amount of freedom to investigate different aspects of the process performance. Using scenarios could empower comprehensive investigations of different interrelated aspects of the process. From the presented concept of scenarios special requirements are derived which have to be considered in a concept of a KPI calculation model. The concept contributes to the discussion about the right design of a KPI calculation model. The presented approach could also be used in other process analysis solutions, in order to allow individual performance investigations.
Highlights
The concept contributes to the discussion about the right design of a key performance indicators (KPIs) calculation model
We present a valid concept of a KPI calculation model
We describe which types of KPIs are needed in order to give users a huge amount of freedom to investigate different aspects of the process performance
Summary
The concept contributes to the discussion about the right design of a KPI calculation model. An analysis needs to be established to determine internal cost-KPIs and compare them with success- KPIs. Process improvement is a necessary step for most companies. The improvement consists of multiple decisions on the new design of the business process. Variation of the model leads to changes in the structure of KPIs. In order to evaluate the performance of business processes, a technique is needed to calculate KPIs during the process design. In order to evaluate the performance of business processes, a technique is needed to calculate KPIs during the process design Such a technique needs to enhance existing methods of process simulation. A valid service architecture enables the calculation of KPIs on the fly during the process simulation The purpose of this approach is the construction of a solution which facilitates the calculation of individual key performance indicators
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