Abstract
The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4—Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.
Highlights
In recent years the service sector has increasingly affected economies in terms of both employment and added value (Durst, Mention, & Poutanen, 2015)
What factors do you take into account while evaluating service efficiency?
The efficiency of service provision is usually viewed from the standpoint of economy where the correct expenditure in relationship to results is crucial
Summary
In recent years the service sector has increasingly affected economies in terms of both employment and added value (Durst, Mention, & Poutanen, 2015). Despite being widely recognized as an engine of growth and competitiveness. Rollnik-Sadowska, Efficiency of services in CEE countries—case study service industries remain under-investigated for their actual efficiency and their determinants. This occurs especially in relation to the countries of Central and Eastern Europe where the services’ sector is regarded as significantly important but still underdeveloped On the other hand the outstanding growth of service industry has been the main feature of structural change in CEE countries in the twentieth century The lack of relevant science- and research-oriented interest does not result from the small importance or significance of the issue, but rather from restricted access to data on the subject
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