Efficiency assessment in transport service provision for the population of Orel city

Abstract

The article discusses the main methods for quality of passenger traffic assessment, presents the main advantages and disadvantages of these methods. The questionnaire for interviewing passengers was developed, which includes questions about the gender and age of passengers, their social standing, the frequency of passenger transport use and its attractiveness to consumers. The efficiency of city public transport functioning assessment methodology based on the results of a survey of passengers using elements of the “Google Forms” service was also offered in the article.