Effects of Worker Relationships on Organizational Effectiveness in Geriatric Hospitals

Abstract

Objectives The purpose of this paper is to verify how worker relationships in organizations (leader-member exchange, LMX; team-member exchange, TMX) influence organization effectiveness of workers in geriatric hospitals. Methods The study executed a complete enumeration survey on 397 employees working in 10 geriatric hospitals located in Jeollabukdo region. 372 cases were gathered, 347 of which were used for final analysis by statistical package SPSS 21.0. Results There is a clear statistical difference in organization commitment, a subfactor of organization effectiveness, depending on varying degree of subjects’ population sociological features such as age, marital status, monthly wages, career, and duty. Both LMX and TMX have significantly positive effect on organizational effectiveness: LMX explains it with 39.0% (p<0.001), showing explanation power total of 49.0%, and TMX explains it with 3.0% (p<0.001), showing explanation power total of 52.0%. Conclusions The study emphasizes that worker relationship is, indeed, a key to enhancing convalescent hospitals’ overall effectiveness. In order to improve hospital’s productivity and ultimately to provide quality service to elderly patients, leaders are encouraged to strengthen their ability and leadership to lead members with emotional intimacy and contribution, while members are encouraged to operate efficiently within team with loyalty and respect. Key words: Leader-member exchange (LMX), Team-member exchange (TMX), Organization effectiveness, Geriatric hospital