Abstract
The healthcare service in much of the Western world can be modelled as a two-tier service system where one provider charges a premium or “toll” relative to the other service and where the two service providers may provide different levels of information to their customers. We examine how such differential information sharing affects the performance of the systems. We find that “more isn’t always better”; while the sharing of real-time information by the toll service provider is beneficial to both service providers, the sharing by the non-toll or “free” service provider is detrimental not only to the toll service provider but may also, under certain circumstances, harm the free service provider as well.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
