Effects of unattended speech on performance and subjective distraction: The role of acoustic design in open-plan offices

Abstract

Unattended background speech is a known source of cognitive and subjective distraction in open-plan offices. This study investigated whether the deleterious effects of background speech can be affected by room acoustic design that decreases speech intelligibility, as measured by the Speech Transmission Index (STI). The experiment was conducted in an open-plan office laboratory (84m2) in which four acoustic conditions were physically built. Three conditions contained background speech. A quiet condition was included for comparison. The speech conditions differed in terms of the degree of absorption, screen height, desk isolation, and the level of masking sound. The speech sounds simulated an environment where phone conversations are heard from different locations varying in distance. Ninety-eight volunteers were tested. The presence of background speech had detrimental effects on the subjective perceptions of noise effects and on cognitive performance in short-term memory and working memory tasks. These effects were not attenuated nor amplified within a three-hour working period. The reduction of the STI by room acoustic means decreased subjective disturbance, whereas the effects on cognitive performance were somewhat smaller than expected. The effects of room acoustic design on subjective distraction were stronger among noise-sensitive subjects, suggesting that they benefited more from acoustic improvements than non-sensitive subjects. The results imply that reducing the STI is beneficial for performance and acoustic satisfaction especially regarding speech coming from more distant desks. However, acoustic design does not sufficiently decrease the distraction caused by speech from adjacent desks.