Effects of training on computer-mediated communication in single or mixed gender small task groups

Abstract

Previous studies by the current authors have indicated that group gender composition can be linked to particular communication styles in small task groups involved in computer-mediated communication. Female only groups were more likely to engage in a pattern that emphasized self-disclosure, statements of personal opinion, “I” statements and coalition language. This “High Communication Style”(HCS) was linked to high group satisfaction, and high group development. The present study attempts to train small task groups in the use of HCS. Experimental groups (Female Only, Male Only, and Mixed) were actively trained in computer-mediated communication and the use of the HCS style. The Control Groups of similar composition were actively trained in the use of e-mail etiquette guidelines that focused on using or avoiding specific formats in their messages. Results indicated that the Experimental Groups had significantly higher levels of self-disclosure and of opinion. Male Only groups showed significantly lower participation than did either Mixed or Female Only groups. Female Only groups scored higher in Group Development than either Mixed or Male Only groups. Contrary to previous studies, however, there were no significant relationships between group development or satisfaction and language content variables. The authors call for further research in the area of communication training for on-line task groups.