Effects of Supply Chain Visibility on Supply Chain Performance in Ghana Health Service: The Case of Kumasi Metro Health Directorate

Abstract

The integration of supply chain visibility has become very necessary in today’s corporate world. For quality health delivery system to be realised, the critical role of supply chain management cannot be overlooked. This study, which is more of quantitative study examined the effects of supply chain visibility on supply chain performance of Ghana health service. The study used Kumasi Metro Health Directorate as the case study and employed questionnaire to collect data. Both descriptive and inferential statistics were utilized to analyze the data gathered from the study area. Additionally, mean and standard deviation as well as frequencies and percentages were the main descriptive statistics used. Regression analysis was conducted to establish the effect of SCV on SCP. It was revealed that most respondents have a fair idea of the strategies being used to implement supply chain visibility in Kumasi Metro Health directorate. The study identified exchanging or sharing of information, use of asset status knowledge and improved electronic dissemination as SCV measures employed at Kumasi Metro Health Directorate. The findings also revealed that technological constraints, lack of synergy between automated systems and manual operations, inconsistencies in the flow of data between stakeholders, lack of communication between staff and management and budget constraint were noted as some of the bottlenecks that impede the smooth implementation of SCV in the Kumasi Metro Health Directorate. It was also found that Supply Chain Visibility has a positive effect on the supply chain performance of Kumasi Metro Health directorate. It is therefore recommended that Kumasi Metro Health directorate adopt effective networking programs as the basis for enhancing supply chain efficiency and performance.