Abstract
In this study, we examine how feedback received by employees on social media affects their proactive behaviors at work. Drawing from the broaden-and-build theory of positive emotions, we posit that employees who receive favorable feedback on social media posts will experience elevated positive affect, energy, and relational self-efficacy, which will ultimately prompt their engagement in more proactive behaviors at work. To test this model, we surveyed 123 employees twice a week for eight weeks. The results indicated that the receipt of favorable feedback in the form of written comments (but not in the form of likes) on social media posts had an indirect effect on workplace proactive behaviors via increased positive affect, energy and relational self-efficacy.
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